FAQ Item 1

Question:

What is the NestHug™?

Answer:

The NestHug™ is an attached blanket system designed to stay connected to your favorite chair. It keeps your blanket in place, so you never have to search for it, adjust it, or pick it up off the floor. Comfort stays with you - right where you need it.

FAQ Item 2

Question:

How does the NestHug™ work?

Answer:

The NestHug™ secures to your chair using a simple strap-and-buckle system. Once attached, you place your feet into the lower pouch and pull the blanket section up over your legs and body. It stays in place without slipping, sliding, or bunching.

FAQ Item 3

Question:

Will it fit my chair?

Answer:

Yes! The NestHug™ is designed to fit most standard recliners, armchairs, and home seating. The adjustable strap allows you to tighten or loosen the fit to your preference. A full sizing guide will be added soon.

FAQ Item 4

Question:

Is the NestHug™ machine washable?

Answer:

Yes. The NestHug™ is machine washable on a gentle cycle. Tumble dry low or hang dry. Do not bleach, and avoid ironing the strap or buckle. For best results, buckle the strap before washing.

FAQ Item 5

Question:

Is the NestHug™ safe for kids or seniors?

Answer:

Yes - the NestHug™ is safe when used properly. Always enter and exit the NestHug™ while seated. Standing while stepping in or out may cause loss of balance. Children should use the NestHug™ only with supervision.

FAQ Item 6

Question:

Does the NestHug™ come in different sizes or colors?

Answer:

We’re finalizing our first lineup now. Additional colors and sizes will be available as we grow. Join the waitlist to be the first to know when new options launch.

FAQ Item 7

Question:

When will the NestHug™ be available?

Answer:

We are currently finishing production and gathering our early waitlist. Join the waitlist for updates, launch notifications, and early-bird pricing.

FAQ Item 8

Question:

Where do you ship?

Answer:

We ship across the United States, with more regions coming soon. Shipping options and rates will appear at checkout once the NestHug™ officially launches.

FAQ Item 9

Question:

Who is NestBound Comfort Co.?

Answer:

NestBound Comfort Co. is a family-led brand built around one belief: comfort should stay with you. We’re dedicated to creating warm, thoughtful products that make home feel even more comforting - one hug at a time.

FAQ Item 10

Question:

What is your return policy?

Answer:

We accept returns within 30 days of delivery. The NestHug™ must be clean, undamaged, and in its original condition. Return shipping is the customer’s responsibility unless the product arrived defective. To start a return, email support@nestboundcomfortco.com.

FAQ Item 11

Question:

Do you offer refunds?

Answer:

Yes. Once your returned NestHug™ is received and inspected, we process refunds within 3–5 business days back to your original payment method.

FAQ Item 12

Question:

Can I exchange my NestHug™?

Answer:

If your NestHug™ arrives with an issue, we’ll replace it with the same item. Contact us at support@nestboundcomfortco.com and we’ll take care of it quickly.

FAQ Item 13

Question:

Is the NestHug™ covered by a warranty?

Answer:

Yes - every NestHug™ is protected by a 90-day Comfort Warranty that covers stitching defects, buckle/strap failures, and structural issues with the pouch system. It does not cover normal wear, pet damage, stains, or accidental rips.

FAQ Item 14

Question:

What if my NestHug™ arrives damaged or defective?

Answer:

We’ll replace it at no cost if reported within 7 days of delivery. Email a photo plus your order number to support@nestboundcomfortco.com and we’ll make it right.

FAQ Item 15

Question:

Who pays for return shipping?

Answer:

Customers are responsible for return shipping unless the item arrived damaged or defective. In those cases, we cover the cost of the replacement.

FAQ Item 16

Question:

How do I begin a return?

Answer:

Simply email support@nestboundcomfortco.com with your order number and reason for returning. We’ll send instructions for completing your return.

FAQ Item 17

Question:

What condition does the NestHug™ need to be in for a return?

Answer:

It must be clean, unused, and free from damage or pet hair, with all components (strap and buckle) included. Items that are stained, torn, or heavily used cannot be refunded.

FAQ Item 18

Question:

How long does it take to receive my refund?

Answer:

Refunds typically process 3–5 business days after we inspect your returned item. Your bank may take additional time to post the funds.

FAQ Item 19

Question:

What shipping method do you use?

Answer:

We use a simple flat-rate shipping method through USPS or UPS. Your order will be shipped using whichever carrier can deliver it fastest to your location.

FAQ Item 20

Question:

How much is shipping?

Answer:

Shipping is a straightforward $6.99 flat rate for all U.S. orders. No surprises or complicated fees — just simple, predictable pricing.

FAQ Item 21

Question:

How long does shipping take?

Answer:

Most orders arrive within 3–7 business days once shipped. Delivery times can vary slightly depending on location and carrier volume, but most customers receive their NestHug™ within a week.

FAQ Item 22

Question:

How can I track my order?

Answer:

Once your order ships, you’ll receive an email with a tracking number. You can click the link at any time to follow your package and see real-time updates until it arrives at your door.